Booking Policy
Welcome to ATWASI! These terms and conditions (hereinafter referred to as "Terms") outline the agreement between you (hereinafter referred to as "Client," "You," or "Your") and ATWASI (hereinafter referred to as "We," "Us," "Our," or "ATWASI"). By engaging with our services you or any member of your party agree to adhere to these Terms.
Services & Fees:
2-HOUR BESPOKE CONSULTATION: $300
Our expert travel designers will devote their full attention to crafting your ideal journey during an intimate consultation. We will gain an in-depth understanding of your travel priorities, interests, and vision to provide tailored recommendations and answer any questions.
CUSTOM ITINERARY DESIGN: $500
Based on your perfect vacation criteria, our team will research and curate a detailed bespoke itinerary with upscale accommodations, exquisite dining, premier activities, and insider access to unique, authentic experiences. We handle every detail and provide interactive maps and travel guides.
ULTIMATE INDULGENCE JOURNEY: **Rates for full service vary, depending on the number of travelers, destination(s), length of stay, and trip complexity.
Our all-inclusive luxury planning service spares no detail or expense in crafting once-in-a-lifetime travel experiences. Your personal travel designer will handle every aspect of your trip - from securing premier villas and five-star dining to VIP airport service, yacht charters, private guides, and beyond. You need only arrive to find every desire expertly fulfilled.
Rate Determination
Size of Party: More travelers requires more planning logistics.
Length of stay - Longer trips require more booking coordination and planning hours. Short weekend getaways have a lower base fee versus 2-week stays.
Destinations - The number of destinations visited during the trip can increase the planning complexity. Multi-country itineraries have higher fees than single destination packages.
Accommodation types - Luxury villa or 5-star hotel bookings take more time and have higher nightly rates than standard hotels. The accommodation class factors into the overall trip cost.
Special requests - Unique experiences like helicopter tours, yacht charters, restaurant buyouts or private events require additional planning time and higher fees.
Season/holiday travel - Trips during peak seasons like holidays and summer attract higher lodging/activity prices.
Planning timeframe - Last minute bookings with tighter deadlines merit higher urgency fees.
Group size - Larger groups require more logistical coordination.
Budget - Higher trip budgets allow us to include more premium experiences and indulgences.
Accessibility needs - Special needs accommodations, transport, etc. requires additional customized planning.
Concierge Services
VIP airport assistance for arrival and departure
Personal trip planning by dedicated ATWASI experience designer
Detailed pre-trip information packet
All taxes and service fees
All meals and beverages as indicated in the itinerary, all guided touring (Optional tours are available for purchase after booking)
Admission fees and activities included in the itinerary
Expert drivers, including support of ATWASI’s partners on the ground
What We Do Not Handle
Round-trip airfare to and from Jamaica
Travel medical Insurance (Please note this is required to attend the trip.)
Room upgrades (these are available for purchase after booking)
Gratuities for Tour Leader, Guides and Drivers
Passport or Visa Processing Fees
Expenses for vaccines that may be required
Terms and Conditions
Once you have decided on the exact Travel or Concierge Service you require, please carefully read the following conditions, as these form the basis of your relationship with ATWASI, LLC. (‘ATWASI’ or ‘us’) a global bespoke travel agency and luxury concierge company and with any supplier with whom you have a direct contract. Except where otherwise stated, these booking conditions only apply to Travel or Concierge Services which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you or, where we act as agent as set out below, arrange for you. All references in these booking conditions to “holiday”, “booking”, “contract”, “corporate event”, “bespoke experience or event,” “package”, “tour” or “arrangements” mean such leisure and/or business travel arrangements unless otherwise stated. In these booking conditions, “you” and “your” means all persons named on the booking or any of them as applicable (including anyone who is added or substituted at a later date).
Definition
ATWASI is a global bespoke travel agency and concierge company that offers consulting services in luxury travel and luxury concierge services; in other words, the Company facilitates and arranges the availability of luxury travel, lifestyle and unique experiences as well as goods and services to its clients by acting as an intermediary between clients and suppliers, vendors, sellers, brokers and other third parties (collectively “Supplier”). The lifestyle and unique experiences and goods and services shall also mean tangible and intangible lifestyle experiences and goods and services.
The Company agrees to use reasonable business efforts to identify, recommend, and secure the appropriate luxury concierge services and/or unique and lifestyle experiences as well as goods and services to its clients.
1. Your contact
The below are the booking conditions of ATWASI and how the company provides Travel and Concierge Services to its clients. It is well noted that Third Party Supplier’s own terms and conditions are not applicable to these terms and conditions; all arrangements made with Third Party Suppliers will also include their own terms and conditions for your review when necessary.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the below terms of these booking conditions.
Client understands and agrees that he has read and understood the booking conditions and cancellation policies of the Company and agrees to be bound by its terms as soon as he is paying the Company’s invoice for the Travel and Concierge Services.
Client agrees that the Official Business Hours of Service for the Company are Monday to Friday from 9am to 6pm EST. Some Travel and Concierge Services that are offered outside of the Official Business Hours of Service will be subject to additional surcharge fee.
These Services are detailed in particular in Article 4 of the Terms of Use.
2. Currency & Payment
It is noted that the USD (US Dollar) is the primary currency used by the Company.
All payments incur an additional Convenience fee surcharge of 3% on the total amount. If you request a refund for a payment or a deposit, your refund will be minus a 3% processing fee.
An Invoice will be provided by ATWASI to the Client for all Travel and Concierge Services unless prior arrangements with the Company.
3. Booking & Confirmation
You may book by email, telephone, via our website or through one of our authorized agents. We will communicate with you by e-mail in relation to your request for services (including sending you documents such as your confirmation of service(s) and invoice(s) if necessary. The Company encourages you to retain all hard and digital copies of all documents sent and other important communications. We will contact you by telephone if you do not provide us with an e-mail address. All the correspondences from ATWASI will be sent by email; however depending on the request for services and select third party suppliers, certain documents may need to be sent by post mail or express courier. The client may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment). All emails should be sent to concierge@atwasi.com.
If you are ready to confirm booking, please send us written confirmation with a deposit of 30% of the total cost of arrangement for the service(s) whether it be in luxury travel, entertainment, lifestyle, private or corporate concierge services unless otherwise stated by ATWASI or a third party supplier. If your booking is less than 8 weeks before departure, full payment (100%) must be sent with your booking confirmation unless otherwise decided by ATWASI. Where we act only as an agent, you will be advised of the applicable deposit and payment timetable at the time of booking.
On receipt of your booking confirmation and the applicable payment, and providing your requested arrangement for concierge service is available, ATWASI will issue a confirmation receipt. It is at this stage that a binding contract comes into existence between you and ATWASI or between you and the Third Party Supplier, as applicable. Please note, though, that if you book a tailor-made corporate or leisure travel, your accommodation etc. will only be requested by ATWASI once your deposit has been received. Your confirmation invoice, in this instance, will indicate your requested package cost and you will be advised of any accommodation, etc. which are still on request and not confirmed at the time the confirmation invoice is issued.
It is the client’s responsibility to check the confirmation invoice and any other documents we send you carefully and to immediately notify ATWASI in the event of any error or inaccuracy, as it may not be possible to make changes later. Where we act only as a booking agent for a Third Party Supplier we will have no responsibility for any errors in any documentation except where those errors were made by ourselves.
The full balance of the cost of your arrangement for concierge service is payable not less than 8 weeks prior to the start of the request, unless you are informed otherwise. If all payments (including any surcharge where applicable) are not received on time by ATWASI, we (or we acting as agent for the Third Party Supplier where applicable) are entitled to assume that you wish to cancel your booking and will retain the deposit of 30% that has been paid.
Should any part of your customized experience be canceled or inoperative we will inform you as soon as possible about the cancellation. If ATWASI cancels for any reason, you may be given a partial refund, not including the initial deposit, at the sole discretion of ATWASI based on the circumstances. ATWASI is not responsible for additional expenses that may occur as a result of the cancellation, such as airline cancellation fees, visa fees, vaccinations, purchases of clothing or equipment for the canceled experience or other expenses. Note that if ATWASI alters, modifies, postpones, or reschedules your journey or offers a travel credit or partial refund, such action does not constitute a “cancellation” of your experience by ATWASI.
We highly recommend you purchase a comprehensive travel insurance policy that includes trip cancellation coverage within 3 days after booking that includes a “Cancel for Any Reason” option to cover non-refundable trips. Trip cancellation insurance is the only means of receiving reimbursement for other non-refundable expenses should you cancel your trip for any reason, whether voluntarily or as a result of ATWASI’s actions.
In the event of cancellation of services, ATWASI reserves all rights under this agreement. You shall assume responsibility for all legal fees necessitated by default in payment. If any legal action is necessary to enforce this Agreement, the prevailing party shall be entitled to reasonable attorney fees, costs, and expenses.
Applicable refund policies of third-party Vendors will always be provided to you upon confirmation of your customized experience, so you can make an informed decision prior to booking.
Refunds delivered to ATWASI by third party vendors arising from cancellations will be disbursed to the client, where and if applicable, in a timely manner upon receipt from vendors. You acknowledge that any payment disputes should first be brought to the attention of ATWASI.
Providing full payment has been received, all necessary documents (if applicable) will be sent by emails to you before the start of the travel or concierge service. Please note that Third Party Suppliers’ policies may vary unless your request for travel or concierge service is made within their cancellation policies.
4. The Fees
ATWASI charges four (4) types of fees. Depending on the nature of the request, the complexity of the request, the deadline, the number of people and the overall budget, ATWASI has four types of fees. The four fees are: the service charge fee, the trip (event) planning fee, the last minute/weekend surcharge fee and the research fee.
For all basic concierge services including but not limited to airlines, hotels, dinner, spa, car rental nightlife reservations as well as suggestions, expert advice and all other non-complex concierge services and activities, ATWASI will charge you a NON-REFUNDABLE dynamic service charge fee 2.5% of the total cost of the activity depending on the request. This reservation fee is for the Company’s effort, time, legwork, and expertise.
For complex goods and services including but not limited to yacht charters, private jet charters, rentals of real estate (houses & apartments), rentals of exotic luxury cars, VIP tickets to exclusive events and shows, VIP hospitality packages to sporting and lifestyle events, event planning, pre-made VIP packages, hard to find luxury items, collectibles and gifts and other non basic concierge services ATWASI will have an additional administrative charge fee. This service charge fee is up to 25% of the total cost of the products and/or goods or concierge service(s).
To start working on any complex concierge service, private or corporate event, extensive travel arrangements for corporate or private clients or to work on custom proposals (itineraries), ATWASI can require the payment of a discretionary research fee depending on the nature and complexity of the request, the budget, the level of assistance and the deadline we have. Please note this deposit can become part of the total cost of the trip or concierge service.
It is important to note that you can be invoiced for one or more fees if you require multiple concierge services and activities.
ATWASI has the right to charge a discretionary amount on some luxury concierge services under certain circumstances: short notice, urgent, once-in-a-lifetime experiences or very complex requests from clients. You will be notified of the fee before the service is rendered.
The Company reserves the right to increase/decrease the amount of the fees (reservation fee, trip planning fee, service charge, last minute surcharge and research fees) at any time for any or no reason at all. The Company agrees to notify the client of any changes well in advance.
5. Tickets, Invitations and Experiences Purchased for Events
It is noted that the Company is not involved in the actual performance of the execution of the event and/or experience; the company is also not an agent, employer or employee of the Supplier or the Client for any purpose. The Client acknowledges that the company’s responsibilities in connection with the event or the experience are limited to facilitating the availability of the event or the experience and collecting payments from the Client on behalf of the Supplier, and that the Supplier not the Company is responsible for honoring the terms and conditions of any event or experience.
Clients acknowledge and agree that tickets and invitations to a sold-out event, party, concert, show or an experience may be purchased at a value higher than face value and are most of the time non-refundable. The Client agrees and acknowledges that the Company will use reasonable business efforts to facilitate the acquisition of the event or the experience (via tickets and/or invitations) from an identified Supplier. The Client also agrees and acknowledges that the Company cannot guarantee the Supplier will honor the access to the event or the experience or that such event or experience will not be subject to cancellation, postponement and other modification.
Where a Client requests the Company to purchase certain tickets, invitations, experiences on his behalf, the Company will invoice the Member for all tickets and invitations purchased for the Member including our fee and any other reasonable fees incurred in the purchasing of such tickets and invitations for or on behalf of the Client. Clients will be notified of such fees at the time the request is approved by the Company.
Where tickets and invitations to an experience or event have been purchased and such event or experience is subsequently canceled or postponed, reimbursement to the Client will be based on the terms and conditions set by the relevant Supplier/Partner, unless otherwise specified. It is important to note that the fee charged by the Company to purchase the tickets or invitations is non-refundable, unless prior arrangements with the Company.
6. Alterations by You
If you wish to make any amendments to your request or concierge service after the confirmation invoice has been issued, you must inform us in writing and we will do our best to help. Please note however that if you (i) perform changes to the start date of your request, travel or destination, event or (ii) if you perform changes to your booking less than 8 weeks before departure, this will be treated as a cancellation and a new booking and you will be liable for the cancellation charges set out in the cancellation clause for travel request. In the event a change can be made, you must pay all costs and charges incurred or imposed by any of our suppliers (or Third Party Suppliers where applicable) together with a discretionary amendment fee depending on the cost of the experience per booking before the change can be made.
If you wish to change any aspect of your request or concierge service after it has commenced, ATWASI and/or their agents will do their best to assist, subject to you being responsible for any cancellation charges that may be levied for the arrangements originally booked, for the cost of your new arrangements and for any costs incurred by ATWASI and/or their agents in attempting to secure or securing any revised arrangements.
7. Changes or alterations by us or the Third Party Supplier
This clause 7(a) applies only if your contract is with us. Occasionally, we have to make changes to and, correct errors in website and other details both before and after bookings have been confirmed or also cancel confirmed bookings which we reserve the right to do. Most changes are minor. Occasionally, we may have to make a “significant change” in your original arrangement. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before the start of the request or concierge service, we will offer you the choice of the following three options: In terms of request and concierge service (except for luxury travel and event arrangements), we will (i) offer an alternative option and cover the cost of the difference in the original price or (ii) offer a full refund only for the specific request or concierge service that is changed or canceled or (iii) offer a future credit in the exact value for a future request or concierge service. Please note, the above options are only available for “significant changes” which may affect the level and quality of the service rendered. These options are not applicable to minor changes that do not affect the level and quality of the request and concierge service.
This clause 7(b) applies if your contract is with a Third Party Supplier. If the Third Party Supplier changes or cancels your request or concierge service, we will pass on the new details to you together with any compensation that the Third Party Supplier may offer. As booking agent only for the Third Party Supplier we cannot accept any liability for any changes or cancellations made to these bookings.
8. Limitation of Liability and Indemnity
The Company warrants that it will at all times, exercise reasonable care and skill in providing travel and concierge services and, as far as reasonably practicable, such provision will be based in accordance with the Client’s request and instructions.
Where the Company engages a Third Party Supplier/Partner to procure concierge services to a Client, it will use reasonable care and skill in selecting and engaging the Supplier. The Company does not provide any recommendations or representations or offer any warranties, express or implied, including (and not by way of limitation because of specification) as to the quality, merchantability or fitness for a particular purpose or otherwise of the Goods or the standard of Services supplied by the Supplier.
Clients should note that the successful sourcing of Third Party Suppliers/Partners is always subject to availability and may change from time to time without notice. If any Supplier becomes unavailable, the Company will use reasonable efforts to locate a substitute and appropriate Supplier from its network of contacts. Client understands and agrees that the Company shall not be responsible for any actions of its Suppliers all of whom are independent contractors.
If the Company furnishes Clients with a Supplier’s contact or other information, Clients must solely rely upon their own judgment and discretion in selecting and using the services of that Supplier and in entering into any contracts with such Supplier. Any Goods or Services provided by the Supplier will be governed by the rules, terms and conditions formed between the Client and the Supplier. The Company will not be responsible for any Goods or Services provided by the Supplier but will cooperate with Clients in any subsequent dealings with Suppliers.
Any contracts which Clients enter into with Suppliers, either directly or through the Company as agent are independent of and not connected to or subject to these Terms and Conditions. The Company disclaims any and all liability for any act or omission of any Supplier or any loss incurred by a Client as a result of any act or omission of a Supplier.
The Company accepts no liability for any Goods or Services provided to a Client in the course of acting upon such a recommendation and the Client hereby waives any claim or right to assert a claim against the Company with respect thereto.
The Company, including its offices, directors, employees and affiliates shall not be responsible, liable for, and hereby disclaims any and all liability for death or personal injury unless caused by the Company’s or such person’s gross negligence or willful misconduct.
In Addition to Clause 8(g) Clients agree that the Company will not be liable for any indirect, consequential or punitive damages directly or indirectly arising out of this Agreement or the Work regardless whether caused or contributed to by the sole, joint or concurrent negligence, strict liability, product liability, pre existing condition, even if such damage was foreseeable or the Company has been advised of the possibility of such damages, except when such damages are caused by the gross negligence or willful misconduct of the Company, its employees or directors. As used in this Agreement, “indirect damages'' or “consequential damages” include, without limitation, loss of revenue, expenses, lawyers’ fees, profit or use of capital, production delays, loss of product, reservoir loss or damage, lost savings, loss of facilities or core equipment, damage to reputation, loss of opportunities, losses resulting from failure to meet deadlines and downtime of facilities, vessels or aircraft. In no event will the Company’s aggregate liability to the Client or any third party in any matter arising from, relating to or connected with the Company’s Services or these Terms and Conditions exceed the amount of the Service Fees (Service Charge fee, Trip Planning fee or Last Minute/Weekend surcharge fee) paid by the Client to the Company for the delivery of the specific request or concierge service. Some jurisdictions may not allow the limitation of liability as set forth in these Terms and Conditions, so this limitation may not apply to you.
The Company shall not be liable to the Client and will not be deemed to be in breach of these Terms and Conditions for any delay in performing, or failure to perform, the Services where such delay or failure is due to causes or events beyond the Company’s reasonable control. Neither Party shall be considered in breach of this Agreement for delays in performance caused by circumstances beyond the reasonable control of the non-performing party, including, but not limited to, act of God, riot, earthquake, storm, war, strike, lockouts, trade disputes or labor disturbance, accident, breakdown of machinery, fire, flood, storm or difficulty in obtaining workmen, materials or transport, failure to obtain a requisite permit or authorization from a governmental authority by reason of any statute, law, epidemic and quarantine. Should such circumstances occur, then the non-performing party shall, within a reasonable amount of time, give written notice to the other party describing the circumstances preventing continued performance and the efforts being made to resume performance. The Company shall be granted reasonable extension of time for any delay in its performance of the Services caused by any such circumstances.
9. Insurance
You are strongly recommended to purchase an insurance policy that covers personal liability, personal accident, lost and delayed baggage, medical expense, cancellation insurance and more at the time of booking your luxury travel or event arrangement. Clients understand and agree they assume full responsibility for any loss, injury, death or damage to them, their family or their dependents arising in connection with their participation, or the participation of their family, in the luxury travel or event arrangement, and for ensuring that they have adequate insurance coverage to cover any loss endured. ATWASI does NOT provide insurance policy and cannot accept any liability for any loss.
You are responsible for your own travel insurance including medical, travel, and personal belongings. All travelers booking with ATWASI are required to purchase a fully comprehensive travel insurance policy which may include medical evacuation insurance. ATWASI can assist you in procuring such insurance through our affiliates
10. Force Majeure
Neither ATWASI nor The Third Party Supplier can accept liability or pay compensation to terminate this contract for any failure to perform hereunder where such failure is approximately caused by a Force Majeure Occurrence. A “Force Majeure Occurrence” shall mean an occurrence beyond the control and without the fault or negligence of the party affected and which by exercise or reasonable diligence the said party is unable to prevent or provide against. Without limiting the generality of the foregoing, force majeure occurrences shall include: acts of nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, global pandemic, invasion, acts of foreign combatants, terrorists’ acts, military or other usurped political power or confiscation, nationalization, government sanction or embargo, labor disputes of third parties to this contract, or the prolonged failure of electricity or other vital utility service. Any Party asserting Force Majeure as an excuse to performance shall have the burden of proving proximate cause, that reasonable steps were taken to minimize the delay and damages caused by events when known, and that the other Party was timely notified of the likelihood or actual occurrence which is claimed as grounds for a defense under this clause.
11. Cancellation By You For Luxury Travel And Event Arrangements
Should you wish to cancel your customized luxury travel and event arrangement, you must notify ATWASI in writing. This cancellation will be effective on the day we receive your written notification. Please state the reason(s) for your cancellation as you may be covered by your insurance policy. Claims must however be made direct to your insurance company and NOT to ATWASI. Depending on when notification of cancellation is received, the following cancellation charges will apply as follows for any customized luxury travel or event arrangement:
Weeks prior to Departure/Start Percentage of Travel/Event Arrangement
More than 8 weeks No Penalty
Between 4-8 weeks Deposit
Between 2-4 weeks Deposit + 30%
Less than 2 weeks Deposit + 50%**Depending on when cancellation occurs during the 14 day countdown to arrival ATWASI reserves the right to increase cancellation fees at our discretion.
No allowance or refund can be made for meals, rooms, excursions, prepaid hotels, tours and services, luxury concierge services and more etc., included in the price of your customized luxury travel or event arrangement but not taken, nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers. Client understands that part cancellation of a booking may result in increased costs for him and/or for the remaining party members.
If your reason for canceling is because of events beyond your control (ex illness, death of a close relative etc.), you may transfer your customized luxury travel or event arrangement to another party provided that you give us reasonable notice to make such arrangements and that you and the transferee agree to be jointly and severally liable for any outstanding payment under the contract.
12. Conditions of Prices
1. Once the price of your request or concierge service has been confirmed at the time of booking AND full payment has been received by the Company, the Client is guaranteed not to receive any increase later on. If by any chance, there is an increase in price between the moment the Client’s request or concierge service is confirmed by the Company and the receipt of payment, the Company agrees to (i) notify the Client of the changes in price and (ii) agrees to offer other suitable options.
2. Client understands that the Company’s prices always list what is included and what is not included as specified in the agreement, proposal and/or invoice. Please note additional expenses/charges incurred could be added at the end of a trip, private or corporate event, request and/or concierge service.
3. ATWASI can decline to provide a breakdown of costs for customized luxury travel or event arrangement whether it is for private or corporate clients, if it is sold as a complete package. All costs quoted are based on availability and subject to change without notice. Fees for the Company whether they are trip planning fees, service charge fees, last minute/weekend surcharge or research fees are most of the times included unless specified by the Company.'
13. Your Responsibilities
Passports, visas and other travel documents: It is your responsibility that passports (with at least 6-month validity beyond the date of your return), visas, inoculation certificates and other necessary travel documents are in order BEFORE your travel begins. ATWASI cannot accept liability for your failure to comply with any of these requirements and we reserve the right to charge you any costs incurred by us due to your failure in any of these respects. It is also your responsibility to check in for your flights by the correct time and to be in the right place at the right time for any travel arrangements. It is the responsibility of the person who makes the booking to ensure that all members of the party are in possession of all necessary travel, health (as well as necessary vaccination certificates) before departure. We do not accept liability if you fail to do so and no credits or refunds for loss or mislaid air tickets or other travel documents.
It is a condition of your contract with us that you act with reasonable prudence and circumspection whilst on holiday and that you comply with all health, security and safety requirements. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not known at the time) must be paid direct at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
As between you and a Third Party Supplier which may form part of your customized luxury travel or event arrangement, their conditions of business will apply which may mean that you will be required by such suppliers to sign liability waivers or other documents given by the Third Party Supplier. It is your responsibility to be aware of that.
14. Clients’ Code of Conduct
Clients shall refrain from any behavior that can be described as rude, obscene, offensive, ill-mannered,disrespectful, disorderly, disturbing, disrupting, interrupting, or any illegal activity, which may cause an inconvenience to others or hinder normal business activity of the Company, directors, employees, business partners and/or suppliers. Examples of prohibited behavior are listed below but are not limited to:
i). Fighting, causing/promoting a fight, riotous behavior, incitement to violence and causing panic or disruption;
ii). The use of offensive language such as swear words or racial slurs as well as inappropriate hand gestures, including but not restricted to gang signs or symbols, loud or boisterous behavior, or throwing of objects;
iii). Wearing of inappropriate attire with or without an offensive content;
iv). Unauthorized carriage of weapons, prohibited drugs, illegal goods, dangerous substances or any other similar objects, which may give a ground to suspect an illegitimate activity of the holder;
v). Any other behavior compromising the professional image of Art of Travel / CG21 as a global bespoke luxury concierge company and its well-deserved branding, reputation, quality, integrity and fair dealing.
Underage family members of the Clients are not allowed to request concierge services unless accompanied by a parent or a legal guardian.
15. Complaints and Problems
If you have a complaint about any of concierge service, request, corporate or private event and/or travel arrangement booked with or through ATWASI, you must tell us right away. We will then take all reasonable steps to help you. If you fail to do this, any right to compensation, which you may have, will be extinguished or reduced. If your contract is with a Third Party Supplier, as we act only as agent, we cannot accept any liability for the arrangements provided by that Third Party Supplier. Any assistance provided in resolving a complaint in relation to any bookings of this type is provided on a goodwill basis and in our capacity as booking agent.
16. Dispute Resolutions
If a dispute arises out of, or in connection with these Terms and Conditions, and the parties do not resolve some or the entire dispute through discussions then:
Written notice, containing a request to negotiate, shall be given by either party to the other(s). This notice shall be given promptly in order to prevent further damages resulting from delay and shall specify the issues in dispute.
Negotiations shall occur first between representatives of the Client and a Manager or an employee of the Company who played a supervisory role in the performance or management of the service. If the representatives do not resolve some or all of the issues in the dispute within 30 days after notice has been given, then the parties shall attempt to resolve the issues in dispute through a second level of negotiations between the Client himself/herself and a senior level manager from the Company.
All information exchanged during these negotiations shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by the parties and their representatives, unless otherwise required by law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the negotiations.
If the parties do not resolve some or all of the issues in dispute through a second level of negotiations within 30 days after notice has been given, then the parties agree to attempt to resolve the dispute through governing law.
17. Governing Law
This Agreement (and any contract you may have with the Company) and each of the documents contemplated by or delivered under or in connection with this Agreement are governed by and are to be construed in accordance with the laws of the state of Nevada applicable therein. The parties to this Agreement hereby irrevocably and unconditionally attorn to the exclusive jurisdiction of the courts of the state of Nevada and all courts or tribunals exercising jurisdiction in the state of Nevada to hear appeals therefrom. Should any provision of these Terms and Conditions be deemed invalid by a Nevada court having jurisdiction, such provision will be dissociated from the other provisions of the Terms and Conditions, and the latter will remain in effect.
Any and all disputes concerning this contract, any travel or travel related services booked on your behalf by ATWASI, and any matter relating to those services shall be resolved solely and exclusively by binding arbitration according to the then current commercial rules of the American Arbitration Association. Any such arbitration will take place in Nevada. Any dispute between you and ATWASI will be governed by the laws of the State of Nevada without regard to its conflicts of law rules. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable, and to any dispute regarding travel or travel related services booked on your behalf by ATWASI, and any matter relating to those services.
18. Confidentiality, Privacy and Data Protection
We treat your information with confidentiality and solely use it for the purpose of arranging your travel services. ATWASI adheres to relevant data protection laws and regulations.
19. Our contacts
ATWASI LLC, a company incorporated under the laws of the state of Nevada, having its registered office at 930 S 4th St, Ste 209 #3789, Las Vegas, NV.
Telephone: +1.917.941.0478
E-mail: info@atwasi.com
20. Acceptance Of Risk
You acknowledge that travel, particularly to foreign and remote destinations, may entail inherent risks to your health and safety. The type and extent of personal risk are contingent upon the products or services booked and the locations where such products or services are provided. Participation in physical and/or high-risk activities (such as water transportation, high-altitude travel, or journeys to remote areas) may carry a significant degree of personal risk.
By making a reservation with us, you recognize that you have duly considered the potential risks, hazards, and challenges associated with your chosen itinerary, as well as your personal capabilities and requirements. You assume full responsibility for all such risks. You agree to exercise all reasonable precautions concerning your own safety during travel, including but not limited to the correct utilization of safety equipment (such as seatbelts, life vests, and helmets) and adherence to all posted signs and verbal or written safety advisories.
Unless attributable to our own negligence, neither ATWASI nor our representatives will be liable for any claims or legal actions arising from losses, damages, injuries, or fatalities resulting from the failure to adhere to safety instructions or warnings, or from the inherent risks associated with travel and participation in adventurous activities included in our itineraries or otherwise offered by us or our representatives.
Entire Agreement
These Terms constitute the entire agreement between you and ATWASI, superseding any prior agreements or understandings. By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms.